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Our Terms Keep Your Account Safe and Fair

When you open an account on xotogel, you're agreeing to a straightforward set of rules that protect both of us.

Account verification requiredLocal payment methods supportedWithdrawal verification process
xotogel Our Terms Keep Your Account Safe and Fair
REACH OUR TEAM

How to Contact Us About These Terms

If you have questions about what our terms mean for your account, reach out directly.

Live Chat Open the chat window in the bottom-right corner of your account lobby.
Support Email Send queries to [email protected] and include your account username.
Account Settings Visit the Help section inside your account dashboard to find answers to common term-related…
HOW WE PROTECT YOU

Data Security and Account Governance

We take account security seriously because it's core to fair play. Your login credentials are hashed and stored separately from your payment data.

Encrypted Deposits

All DANA, OVO, GoPay and QRIS transactions use SSL encryption from your device to our payment gateway.

Identity Verification

Your ID photo is verified once at signup and again for withdrawals over 10,000,000 IDR.

Session Security

Your session expires after 30 minutes of inactivity or when you click logout.

Data Retention

Account data—deposits, withdrawals, game rounds—is kept for 7 years.

Withdrawal Verification

Before funds leave xotogel to your bank or e-wallet, we confirm your identity and match your registered account holder name…

Account Changes

Request updates to your email, phone, address or payment method in Account Settings.

Frequently Asked About Our Terms

No. When you first open your account, you accept the terms once. If we update them significantly, we'll notify you by email and inside your account. You can then accept the new version or close your account. Continuing to play means you've accepted any changes.

Your account name must match the registered holder of the payment method. If they don't match, your deposit may be reversed or held pending verification. We do this to prevent fraud and comply with local payment-network rules.

Yes, within our limits. Withdrawals via DANA, OVO, GoPay and QRIS up to 50,000,000 IDR per day are processed within 2–4 hours. Larger amounts may require verification or be split across multiple days. Active bonus balances may be subject to playthrough rules shown in the terms.

You agree not to share your account, use automated tools, claim bonuses dishonestly, or play from prohibited jurisdictions where local law forbids it. Breach of these may result in account suspension and forfeiture of remaining balance.

Verification happens during signup and is checked again at withdrawal. Standard verification takes 2–4 hours. Withdrawals under 10,000,000 IDR usually clear without additional verification; larger amounts require re-confirmation of your ID and registered name.

Yes. Go to Account Settings, select Close Account, and confirm. Remaining balance is withdrawn to your registered payment method within 3–5 business days. Account data is kept for 7 years per regulatory requirements, but you won't be able to log in.

Our liability is limited to the total deposits you've made in the current month. If a withdrawal fails due to a bank error, we refund it to your xotogel wallet within 24 hours. Technical issues on our end are investigated within 2 business days.