Privacy Policy Frequently Asked
We ask for your full name, date of birth, email, phone number and a residential address during registration. Before your first withdrawal, you'll upload a copy of your national ID or passport. This information verifies your identity and ensures compliance with local financial regulations.
Your payment details are encrypted immediately upon entry and never stored on our servers in readable form. Deposits and withdrawals are processed through secure payment gateways operated by DANA, OVO, GoPay and QRIS themselves. We do not retain your card numbers or wallet passwords.
We do not sell your data to advertisers or marketing firms. We only share your information with payment processors (DANA, OVO, GoPay, QRIS), identity-verification partners and legal authorities where local law requires or permits. All third parties must agree to keep your data confidential.
When you close your account, your personal details are no longer active in our customer system. We retain transaction history and account records for the period required by local law, then delete identifiable information. You can request permanent deletion by contacting support.
Cookies store your login session and gameplay preferences so you don't have to sign in repeatedly. They help us detect fraud and remember your settings. You can disable cookies in your browser settings; however, some features like auto-login may not work as smoothly.
Open live chat or email our support team with 'Data Access Request' in the subject line. Provide your account username and registered email. We'll compile your personal and transaction data and send it to you within 14 days, where local law permits.
Use our live chat (available 24/7 in your account), email support, or go to Settings → Privacy in your dashboard. For formal complaints, you can also reach out to your local data-protection authority. We aim to resolve all privacy questions within 48 hours.
