Reference

Your Legal Rights on xotogel

We operate with clear legal obligations to you. Your account, every deposit through DANA, OVO, GoPay and QRIS, and your personal information are protected by our policy framework.

Data security and retentionAccount access and account closureDeposit and withdrawal safeguardsSupport channels and response times
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xotogel Your Legal Rights on xotogel
REACH US DIRECTLY

Legal Support and Policy Questions

Live Chat Support Open live chat from your account dashboard or the lobby footer.
Email Inquiries Send policy, data access, or account closure requests to our legal support email.
Account Settings Update your personal information, payment methods, contact details and communication preferences directly from Account…
HOW WE PROTECT YOU

Data Handling, Security and Your Account

Data Encryption and Storage

Your login credentials, payment information and identity documents are encrypted in transit and at rest.

Account Verification and Access Control

When you open an account, we verify your phone number and email. Withdrawals require re-authentication to confirm account ownership.

Transaction Records and Audit Trail

Every deposit, withdrawal, spin outcome and support interaction is logged with timestamp and user ID.

Cookies and Tracking

We use cookies to keep you logged in, remember your lobby preferences and prevent fraud.

Account Closure and Data Deletion

You can close your account from Settings anytime. Upon closure, your wallet is zeroed, your login is disabled, and your…

Policy Updates and Notification

We notify you of material changes to our terms via email and account alert at least 14 days before they…

Frequently Asked Questions About Legal and Policy

Your account remains active and your wallet balance is preserved. We keep your account on file for 2 years of inactivity before reaching out. If you want to delete your data sooner, request account closure in Settings and your personal information enters a 30-day deletion window. Transaction records are retained for 7 years for compliance.

Yes. If a deposit via DANA, OVO, GoPay or QRIS does not appear on your account within 5 minutes, or if a withdrawal seems incorrect, contact support with your transaction ID. We investigate within 24 hours and can reverse or re-process the transaction if an error occurred on our side.

Open Account > Settings > Data Request. You can download your full transaction history, account details and communication records as a PDF. We process requests within 2 business days. You may also email support with specific requests for records older than 90 days.

Your account is for your personal use only. Sharing your login credentials or allowing a third party to operate your account violates our terms and may result in account suspension. If we detect suspicious login patterns, we'll ask you to re-verify your identity. You are responsible for all activity on your account.

Access to xotogel and eligibility for play depends on local law. We support DANA, OVO, GoPay and QRIS for deposits and withdrawals where local law permits. We do not process deposits or withdrawals in jurisdictions where our service is restricted. Contact support if you are unsure about your region.

Withdrawals to DANA, OVO, GoPay or QRIS typically complete within 5–15 minutes after we verify your identity and account balance. Bank transfers may take 1–2 business hours. We do not hold funds except during verification. If a withdrawal is delayed beyond 2 hours, contact support with your withdrawal ID.

Use the Forgot Password link on the login screen and follow the email recovery steps. We send a secure link to your registered email. If you no longer have access to that email, contact support with your account details and we'll verify your identity through phone number or ID document before resetting your password.

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